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Gigg från: H & M Hennes & Mauritz Gbc AB

Customer Analysts to H&M’s new function, CX&Sales

  • Kundtjänst & kundservice


Company Description Do you want to join H&M on a journey, defining the way we create a seamless omni customer experience? If you have a genuine passion for growing business and see yourself in a role contributing to added customer value, a strong brand and digital growth – join us and take part in setting how we work to deliver an outstanding omni offer for our customers.   Customer Experience & Sales (CX & Sales) is a newly established global cross-functional and customer-centric function within the H&M Brand focusing on delivering an outstanding customer experience. CX & Sales has a key role in enabling us to reach our brand direction, to become the leading destination for style, creativity and culture. As a member of the Customer Activation unit, you will part of a fun team with access to large amounts of varied and exciting data. We work with sophisticated CRM methods and conduct complex analyses and are responsible for supporting the organization with data driven customer insights that are the basis for operational and strategical business decisions. As an Analyst in this unit, you will be an important player in how H&M builds relationships with our customers now and in the future. Job Description We are strengthening the team with several Customer Analysts that will work in a direction of CRM, Loyalty, Customer and Media Analytics. We are looking for both experienced and junior analysts. You will be part of the whole process; from idea, data mining, analysis, build reports and communication of results. You will also support different parts of the H&M organization with insights about our customers, Media, Business Tech and Sales departments. We offer you a workplace where your work will impact the business decisions made at H&M’s different departments. A challenging role with opportunity to develop your technical and analytical skills. You get the opportunity to work in a team of talented analyst who support each other and do many fun activities together. Your responsibilities: Analyze customer data by using multiple data sources to deliver clear insights on customer segments’ behavior to be used in customer strategies and marketing communication Translate insight into recommendations that drive decision-making and actions Use data visualization tools to structure data and build customer reports that spread customer insights to different stakeholders within the company Contribute in projects and respond to ad-hoc analyses requests Contribute to H&M’s customer centric transformation and to create a learning organization Help building relevant segments of customers – used in our personalized and targeted communication Qualifications At least 1 year of relevant working experience, e.g. within the area of customer analysis Fluency in SQL is a must, experience with Python, SAS or R is seen as meriting Experience in building reports in Power BI (DAX and visualization) is preferred. Experience in other reporting tools such as Tableau is good to have As a person you are independent, results-oriented and a true problem solver. You are an analyst with a strong business acumen who thrives when given large data sets to dig into and to derive actionable insights from them. You are able to proactively identify the needs of the company and handle ambiguity, while also securing that the goals for the team are met. Lastly you have a genuine passion for retail and customer behavior as you will impact how H&M builds relationships with our customers now and in the future. Additional Information We are looking for several Customer Insights Analysts to join our team. These positions are based in Stockholm in our newly renovated office in downtown Stockholm. Fluency in English is mandatory, Swedish is not. If you believe your experience, skills and ambitions are right for this role and you want to join an exciting journey and a fantastic team, please upload your CV (English) as soon as possible but at the latest the 26th of June. Due to GDPR, we only accept applications through our career page. At H&M Group we strive to have a fair and inclusive recruitment process. Therefore, we kindly ask you to not attach a cover letter in your application as they often contain information that can easily trigger unintentional biases. H&M is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.

H & M Hennes & Mauritz Gbc AB


  • Antal platser: 1
  • Timmar per vecka: 32 - 40 timmar
Sista ansökningsdag: 2022-06-26
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