Gigg från: H & M Hennes & Mauritz Gbc AB
ITIL Developer for Online Offloading Delivery
- Ekonomi, bank, finans & juridik
- Kontor, administration & reception
Job Description Join our team working towards excellence within incident, problem, and change management for the Customer domain - We provide operational offloading and simultaneously empowering product teams to realize Dev Ops. About the role You will ensure the value that our offloading teams delivers. Meaning you will work closely with our portfolio management, service roadmap, prioritized initiatives, collaborate with partners and vendors, and authorization of the release of new capabilities. You will also have a huge impact on delivery maturity and metrics for all matters regarding the Offloading Delivery. As a cross functional team following agile practices we believe in a non-hierarchical culture of collaboration, transparency, safety, and trust. We work with a focus on value creation, growth and serving customers with full responsibility ownership and accountability. Delivering exceptional customer and business results. You will report to the Offloading Manager who is accountable for the Offloading to the Product Owners in Business Tech within the Customer Domain. What you´ll do Responsible for that the delivery meet stakeholders’ expectations and business' needs Actively work with partners and other teams to define and prioritize a backlog of items improving the delivery Develop cost efficient, stable and sustainable delivery processes and ways of working Performs defined tasks to monitor delivery against service level agreements/KPI’s and reports on status Ensure compliance towards common and agreed on ways of working Keep information of the delivery d up to date through tools and processes Cooperate and agree on deliveries with suppliers, product teams and 3rd parties for supporting services, solutions, functions and processes Analyze availability, reliability, maintainability and serviceability in order to find possibilities to improve Take on local problem management, local incident and local change roles and perform needed day to day activities that occur in those roles such as: Approving change requests Manage incident escalations and process errors Handle problem escalations and process errors What you´ll bring In this role you will embark on a journey that will lead to something new and exciting - we will test, fail and learn. You will challenge the status quo and find new solutions and drive out of the box ideas. Meaning you will also empower your colleagues to do the same. We see that you create partnership with and drive collaboration with internal and external parties. In this work you understand customer business needs and understand impact on services and priorities, you can also connect this with larger business goals and service roadmap. Furthermore, we believe you have experience in: Application and infrastructure operations Service/Delivery life cycle Management Information Technology Infrastructure Library, ITIL Internal and external Stakeholder Management Using agile methodologies and tools, familiar with agile ways of working Contract negotiations, offerings and agreements with external suppliers Service Catalogue Management tools and processes Working with diverse and complex solutions and international delivery’s E-Commerce value chain What we can offer At H&M we have a strong, value-driven culture characterized by believing in people, teamwork and an entrepreneurial spirit. Here you can be yourself and develop. You’ll be part of an important project at H&M Group with significant opportunities to influence and make a difference. With the right mindset and ambition, you’ll find plenty of room to grow. We welcome your application regardless of gender, age, gender expressions, sexual orientation, disabilities, religious beliefs, origin or background. Additional information Offloading Delivery Developer is a part of the Technical Engineer role and competence area. This is a full-time position with placement in Stockholm. Please apply before March 31st. If you have any questions about the role, feel free to contact Product Owner/Offloading Delivery manager, email@example.com If this sounds exciting to you, come join the journey and build the future with us. We are looking forward to your application! We are on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Rapid technological development and new customer behaviours are transforming the fashion retail industry. To cater the individual needs and desires of our millions of customers, Business Tech delivers technological solutions for the entire value chain for all our brands. The best ideas evolve when great minds with different perspectives get together. We’re all on the same team in a global environment and we learn from each other. There are endless opportunities to grow – your development is all up to you! We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. H&M Group – Business Tech.
H & M Hennes & Mauritz Gbc AB
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