Gigg från: Itiviti Group AB
Senior Support Analyst
- IT & programmering
Responsibilities The Senior Support Analyst: Is responsible for the day to day management of the account in line with the client stated Service Level Agreement and ultimately plays a large part in the client overall satisfaction Owns the technical relationship with the account and manages it by having periodic visits to the accounts Plays a key role in identifying Professional Services opportunities. Answers questions or requests from the account, and handles “crisis situations” May identify bugs in our products and is responsible for raising those bugs and managing their priority with the Engineering team(s) directly Main processes, systems, tools used UNIX based environments, in particular Red Hat Linux or similar Scripting languages like Python, BASH, Java Script, etc. Jira, Confluence, Bamboo, gtest, gmock, google benchmark Experience 3-5 years of technical experience / technical support Fluent English is a must Good written and verbal communication skills Ability to work with global teams across time zones Attention to details Capability to prioritize Experience in Fintech is a must Team player
Itiviti Group AB
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