Gigg från: Globalization Partners HR Sweden AB
Seeking a Technical Account Manager
- Sälj & marknadsföring
As a Technical Account Manager, you will drive maximum adoption of Sysdig’s products and identify expansion opportunities via high-value relationships with our customers, ensuring they remain successful by realizing the full value of their investment with us. We are looking for a Technical Account Manager who will advocate our mid-market and large enterprise customers. Own both the overall relationship with customers and their success with Sysdig, while increasing adoption and ensuring retention and satisfaction. Through on-boarding, training, check-ins and account reviews, we constantly keep a sharp eye on churn indicators. Your Responsibilities ●Own both overall relationship with customers and their success with Sysdig while increasing adoption and ensuring retention and satisfaction ●Onboard customers by providing training, setting up Sysdig platform features and integrations into the customer infrastructure/ecosystem ●Develop, prepare, and nurture customers for advocacy ●Work with customers to establish critical goals and other key performance indicators, and aid the customer in achieving their goals as well as identifying and/or developing up-sell opportunities ●Work closely with Product, Sales, Support and Development teams to quickly onboard customers, define success criteria and surface issues before they materialize ●Develop scalable methods for communicating best practices to customers ●Work closely with Sales to drive renewals and add-ons for customers ●Serve as an escalation point for customer issues ●Strategically funnel customer feedback to Product Management, advocating internally on behalf of your customer's needs to help influence the product map where relevant ●Monitor and maintain client health score and proactively drive action to reduce churn risk ●Facilitate Quarterly Business Reviews Your Background ●5+ years of experience within a Saa S/Paa S company as a Technical Account Manager, Sales Engineer, Dev Ops, Sys Admin or Support role ●Demonstrated track record of owning customer relationships, including implementation, renewal, and up-sell ●Familiar with Docker, Kubernetes, Open Shift and CI/CD concepts ●Entrepreneurial approach to work, with a high degree of autonomy and self-motivation ●Ability to quickly come up to speed on technology in order to successfully demo our tools and services while articulating Sysdig's product benefits and business value ●Excellent interpersonal/customer relations skills with particular regard to strategic relationships; clear and concise verbal and written communicator ●Proven track record leading customer engagements with demonstrated ability to understand technical concepts, guide strategy and deliver positive results for customers ●Experience with Salesforce.com, Totango, Gainsight and Saa S monitoring platforms ●Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented startup environment ●Proven ability to manage multiple projects at a time while paying strict attention to detail ●Ability to deliver results across multiple initiatives which include increasing revenue growth, customer satisfaction, feature adoption and retention Desired Qualifications ●Experience using Sysdig ●Experience in pre-sales is highly preferred ●Experience with Prometheus, Grafana, Kafka, Cassandra, Jenkins
Globalization Partners HR Sweden AB
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