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Gigg från: Itiviti Group AB

Director, Client Services

  • Övrigt


Responsibilities The Director, Client Services: Is responsible for managing the teams of Support Alalysts in the location/region/business line Designs and implements all client projects within the allocated time and budget Acts as a point of escalation for client implementation issues and increases technical alignment between the client and team to guarantee faster ticket delivery Develops a road map to ensure all client requests (current and backlog) are addressed Works closely with the Head of Client Services, Region to monitor the activities of the team, manages performance, sets goals and implements actions to improve individuals KPIs Is responsible for ensuring the team’s engagement is at an optimal level Strongly contributes to the company's CS revenue growth, to the client satisfaction level and overall positive image of the organization Main processes, systems, tools used UNIX based environments, in particular Red Hat Linux or similar Scripting laguages like Python, BASH, Java Script, etc. Jira, Confluence, Bamboo, gtest, gmock, google benchmark, Forecast, Smartsheet Experience Bachelor's degree in Computer Science or relevant subject, Understanding of financial markets and workflows Understanding of Order Management Systems at least 2 years in a managerial role Senior Trade support role experience Supported front end product solutions Good written and verbal communication skills Ability to work with global teams across time zones Great attention to details Capability to discuss with business and influence on priorities Good project management skills Strong Leadership skills Fluent English is a must

Itiviti Group AB


  • Antal platser: 1
  • Timmar per vecka: 32 - 40 timmar
Sista ansökningsdag: 2022-06-25
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