Support Analyst

• IT & programmering

Stockholm

Responsibilities The Support Analyst: Is responsible for the day to day management of the account in line with the client stated Service Level Agreement and ultimately plays a large part in the client overall satisfaction Owns the technical relationship with the account and manages it by having periodic visits to the accounts Answers questions or requests from the account, and handles “crisis situations” May identify bugs in our products and is responsible for raising those bugs in CS Jira system Main processes, systems, tools used UNIX based environments, in particular Red Hat Linux or similar Scripting languages like Python, BASH, Java Script, etc. Jira, Confluence, Bamboo, gtest, gmock, google benchmark Experience 1-3 years of technical experience / technical support Fluent English is a must Good written and verbal communication skills Ability to work with global teams across time zones Attention to details Experience in Fintech is a plus Team player

Itiviti Group AB

Villkor

• Antal platser: 7
• Timmar per vecka: 32 - 40 timmar