Gigg från: Ao Service Nordic AB
Junior Field IT Tech
- IT & programmering
The workplace is located at our customer in Göteborg This is a junior position and with a junior salary., Main Responsibilities include: * Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, mobile devices * Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets * Being prepared to work out of hours when required and to provide out of hours on-call support cover as required * Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities * Taking ownership of issues through to resolution on all appropriate requests. * Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information. * Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity. Technical Skills: * Skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc * Technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office * Effective communication (fluent) in English & Swedish is mandatory Business Skills: * Ability to interact with customers to ensure that the service is polite, efficient and responsive * A self-starter with ability to work on their own initiative * To work through issues analytically to a successful conclusion Desired Experience: * At least 1 - 2 years of experience in the field or in a related area required * Prior experience on Desktops, Workstations, Notebooks and Printers * Collaboration experience including remote control of PCs and video conferencing knowledge * Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations) * Strong Microsoft Office skills * Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels * Must be detail oriented and self-motivating !! Mandatory Requirements: !! * Strong written and verbal communication skills (English and Swedish) * Background security check required (polisutdrag) * Have to hold a Swedish citizenship Job start asap. #jobbjustnu
Ao Service Nordic AB
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