Gigg från: Randstad AB
Finnish-speaking customer service agents in Gothenburg
- Kundtjänst & kundservice
Job description Are you passionate about providing outstanding service and enjoy being the one to help customers make the right decisions with your communicative ability and sales attitude? Does your personality contribute to inspire the team and solve problems? Do you speak and write Finnish fluently and have previous experience of customer support and administration and are looking for the next challenge? We are now looking for Finnish-speaking customer service employees for upcoming assignments to one of our customers in the automotive industry. As a consultant at Randstad, you are employed by us and work for one of our clients. You have the same benefits with Randstad as with any other employer with a collective agreement and benefits such as a wellness grant, occupational health care, insurances and discounts on gym memberships. In addition, you are offered a range of career opportunities. You get the chance to experience different company cultures and to gain experience from different industries, which helps you in developing your skills and building a well-rounded CV. The position can include many contacts and hence, it is important that you have a good ability to cooperate with others and good skills in communication. As a person, we see that you are driven and used to work independently. If you are looking for an employer that offers different assignments and new contacts, then you will enjoy being part of Randstad. Responsibilities In this role, you will mainly work with incoming questions from customers via phone, chat and email. You will be a central point of contact for customers with focus on communication and follow-up. An important part of the work is to offer customized solutions to the customer’s requests. In this role, you will mainly support customers in the Finnish market. You will be responsible for handling all kinds of questions, with support from FAQs and colleagues on site. In your work, you will also work with continuous improvement proposals and streamlining of processes. The work begins with a training period so that you will have the best possible conditions for carrying out the work. Duties: Answer customers' questions by phone, email and chat. Manage orders via internal processes and systems. Work actively with additional sales in dialogue with customers. Ongoing work with feedback management from customers. Working hours This is a full-time assignment with varying working hours, including evening hours and weekends. Qualifications Fluent knowledge of Finnish and English, in speaking and writing. Previous experience from customer support or administration. Interest in working and communicating with people. Good computer skills and experience as well as knowledge of the Microsoft office suite. High school diploma. Merit: Experience from working in CRM systems. Driving license. For us, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity. Does the above sound like a job description that suits you well? Do not hesitate to send in your application! Application 2021-02-24, selection and interviews will be ongoing. The position may be filled before the last day of application, therefore, apply as soon as possible. For more information: Johan Karlsson, Consultant Manager. Email: email@example.com About the company With more than 600 000 employees in 38 countries, Randstad is the global leader in the HR services industry and offers staffing, consulting and recruitment solutions in all areas of expertise. We also offer interim management, executive search and outplacement services. We have a large network of clients and candidates, which means that we convey hundreds of jobs within different industries all over Sweden. Our ambition is to be the best employer in the market. By combining our passion for people with the power of today’s technology, we help people and organizations to reach their true potential. We call it Human Forward.
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