Gigg från: Volvo Business Services AB
ITSM/ServiceNow Functional specialist – Service Catalog & Request
- IT & programmering
ITSM/Service Now Functional specialist – Service Catalog & Request Management Area / Scope Request To Fulfill (R2 F) Service Request Management Service Catalog Product Catalog Purpose The mission for the ITSM/Service Now Functional specialist is to be a recognized expert in the area, recognized for excellent knowledge and practical experience of the area in scope. Work content Provide Support, e.g. coaching and training, on how to practically use processes/practices, methods and tools in day-to-day work Develop, Maintain and Provide relevant user documentation and work instructions Develop, Maintain and Provide training material and training/coaching sessions based on needs and requests Contribute in investigation Business needs and requirements Contribute in defining Change Request proposals Contribute when proposing prioritization of Change Requests Contribute in development, maintenance and improvement of the Processes/Practices and Methods incl related Tools, in order to reach the required performance and capabilities in Volvo’s IT Community Contribute in defining, planning & execution of User Acceptance Test (UAT) Contribute in defining the business requirements for hand-over from projects to maintenance Competence needed Good and documented understanding of relevant Industry Best Practices regarding processes/practices (e.g. ITIL), Methods and Tools (e.g. Service Now) Excellent knowledge/understanding, and proven practical experience in, Service Now functionality development, e.g. Design of Service Requests, Order guides, Bundles and workflows, Integration/Bonding Service & Product Catalog design and creation Deep understanding of the criticality of the information used in the process Dedication to increasing delivery quality and effectiveness Good pedagogical skills and enjoying support, coaching and training Excellent communication and presentation skills and capability of managing stakeholders Complete proficiency in English is a requirement For more information please contact: Boris Karlsson, ITSM Center Manager, +46 31 3221033
Volvo Business Services AB
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